I took my MacBook Pro in to the Apple Store today. For some reason, I am always nervous when going anywhere for tech support. In general, I am a tech-savvy guy who knows exactly what he is talking about. When dealing with tech support, though, I always go into it feeling like I will be put on trial. “You think this is broken? Prove it!” “I don’t care that it was crashing yesterday. It’s perfectly functional now.” This rarely, if ever, ends up being the case–but it still lurks in the back of my mind and makes me nervous. I always have to write up detailed notes and refer back to them.
The Genius Bar folks at the Apple Store really make the situation painless. I consciously know this, but it doesn’t help my initial mood when going in there. Having AppleCare greatly improves the situation, too. It’s like you have Carte Blanche or something. “Oh, you have AppleCare? Well, let’s just replace a few more things while we’re at it.”
At any rate, it was relatively painless. I walked in, made the first available appointment (40 minutes), grabbed a sandwich from a nearby eatery, then returned to explain the situation. There was no berading or having to prove anything. In fact, the motherboard was so hosed that the guy couldn’t get the machine to boot from his external diagnostic hard drive without a kernel panic.
Parts are ordered; they are arriving Friday. ’till then I am without my laptop, which is my primary machine. It’s what I use to download podcasts and sync them with my phone. I have already determined that trying to sync a Linux box to an older Apple-formatted iPod Nano is neigh impossible. I guess I’ll have to find a good way to listen to podcasts until then. Listening on the computer just doesn’t do it for me–I listen in the car and away from the desk a lot, plus I like having a physical pause button to hit rather than dealing with UI and latency on an overworked desktop machine.