Applecare

Please note that all blog posts before 8 April 2007 were automatically imported from LiveJournal.  To see the comments and any LiveJournal-specific extras such as polls and user icons, please find the source posting at http://brianenigma.livejournal.com/2005/05/

AT PRESENT, I AM QUITE UNHAPPY WITH MY APPLECARE SERVICE AND AM CONSIDERING JUST BUYING A NEW LAPTOP AND SELLING THE OLD ONE ON EBAY IF/WHEN IT RETURNS.

C'mon, guys, a laptop part should not be backordered for three weeks. It is great that you “escalated” my case number, whatever that means — which I am going to guess means jack squat. Being without a main computer for over a month really quite sucks. At the month mark, you should consider giving the customer a new machine or at least temporarily giving them a loaner.

Posted in: Dear Diary

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